YouTubeicon   Facebookicon   InstagramIcon

FEES AND POLICIES

Please read full terms and conditions in the Elite RG Club Handbook. Download link below.

ELITE RG Club Handbook

BILLING CYCLE
Invoices will be issued per term or at the start of a billing period. Competition fees and extra lessons undertaken privately will be billed separately. Annual membership and administration fees are non-refundable. Payments are to be settled within two weeks of notice or prior to lesson commencement. If you are away during the school holidays you must notify us at the start of the term and we will not invoice you for the holiday period. All payments must be made to Elite RG Club by direct transfer, cash, cheque or eftpos (applicable credit card surcharges will be charged) by the due date as stated on your invoice otherwise a $25 late fee will be charged.


LATE PAYMENTS
Payments that are not made on time will result in gymnasts not participating in lessons until all fees are settled. Fees owed to the club will be passed on to a debt collector and may result in negative credit ratings and additional recovery costs being incurred. A $25 late fee will be charged to invoices not settled by the due date.


TRIAL CLASSES
All trial classes are to be organised with the Director of the Club. Turning up to a trial class without confirmation is not permitted. Please arrange trial classes to minimise disruptions and prepare the coaches for the new child. One trial class is permitted. Any class thereafter, the child must be enrolled and the term fees must be paid in full. Gymnasts trialling must wear active clothing and socks, hair neatly secured and bring a water bottle.


MISSED TRAINING
No refund or discounts are given for missed lessons by personal choice, gymnastics trips, family events, outside events, days off, birthdays, holidays or any other reason including illness (less than two weeks). Any gymnast who requires leave of absence for non-medical reasons for two weeks or more may be eligible for a discount of 25% from the third week forward. This is a case by case situation and will be decided upon at the discretion of the Club Director.


PUBLIC HOLIDAYS
We do not train on public holidays. If your lesson falls on a public holiday, please arrange a makeup class during the current term. Gymnasts in level 7+ will not have the opportunity for a makeup lesson as they are already participating in every lesson available. An extended training session may be possible on a different day at the discretion of the Director and coach.


MAKEUP CLASSES
Makeup classes are to be made during the current term and credit will not flow into the next term. Three makeup classes are the maximum amount per term. Parents must contact the Director in writing to organise a makeup class. Turning up to a makeup class without written approval is not permitted. For gymnasts in level 7+ who train the maximum amount of days per week – there are no makeup classes as you are expected to be present 80% of the time.


INJURIES
An injured gymnast may be eligible for a reduced injury rate of 50% regardless of whether they attend classes or not during the injury period. Application for an injury discount must be made in writing with an attached medical certificate. This is a case by case situation and will be decided upon at the discretion of the Club Director.


LATE COLLECTION
If you are running late to collect your child you must notify the Director/Coach. It is our duty of care to stay with your child. If you are more than 15 minutes late after our packup/finishing time, you will receive a reminder/warning. If it happens again a $25 late collection fee will be invoiced.


HOURLY RATES
Our hourly rates structure follows the principle of the more hours undertaken by a gymnast the lower the hourly rate. Gymnasts from level 4+ will have reduced hourly rates applied. Siblings discount will only be given if one of the gymnasts is in Level 3+ and at the discretion of the Director.


VIDEO AND PHOTOGRAPHY
Upon enrolling your child with Elite RG Club you give permission for us to take respectful and positive videos and photographs of your child for social media use and promotional material. We do not permit parents/visitors to take videos or photographs of children (other than their own) or to share these to social media platforms.


TERMINATION
A minimum of 2 weeks notice is required should you choose not to continue in a term. We have a 50% refund policy after the 2 weeks notice is given. All choreography of routines and music is not permitted to be used and remains the property of Elite RG Club.


COMMUNICATION
The best form of communication between parents and coaches is face to face well before class start time, or at the conclusion of training. A parent should never interrupt a lesson or talk to the coach during training. A meeting can be arranged to discuss matters in detail. If you have any questions or concerns please email us. If it is an urgent matter please call or message us. Messaging or calling after 8:00pm is not permitted. All communication is to be courteous and respectful.